Frequently Asked Questions
Everything you need to know about our luxury knitwear and services.
What makes Guest In Residence cashmere unique?
We focus on creating 'future heirlooms' using high-quality, long-staple 100% cashmere fibers. This ensures our pieces are exceptionally soft, durable, and resistant to pilling compared to standard knitwear.
How do I care for my cashmere garments?
To maintain the longevity of your pieces, we recommend hand washing in cold water with a mild cashmere detergent or professional dry cleaning. Always lay flat to dry and never hang your knitwear, as it can cause the garment to stretch out of shape.
What is your shipping policy?
We offer standard and expedited shipping worldwide. Orders are typically processed within 1-2 business days. Shipping costs and delivery timelines are calculated at checkout based on your specific location.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are in their original, unworn condition with all tags attached. Please note that certain limited-edition collaborations may be final sale.
Do you offer international duties and taxes coverage?
For many international destinations, we offer the option to pay duties and taxes at checkout to ensure a seamless delivery experience without unexpected fees upon arrival.
How can I find the right size for me?
Each product page features a detailed size guide with specific measurements. Our silhouettes range from 'Slim Fit' to 'Oversized,' so we recommend checking the 'Size & Fit' description for each individual item.